FAQ

Frequently Asked Questions (FAQ)

1. Are your figurines really handmade?

Yes! Each figurine is carefully handmade with attention to small details and character. Because of the handmade process, every piece is slightly unique — which makes your figurine truly one of a kind.

2. What material are the figurines made from?

Our figurines are made from high-quality polymer clay, carefully shaped and finished to create a durable and detailed piece of decor.

3. Are these figurines fragile?

They are designed as decorative items and are quite sturdy, but like all handmade art pieces, they should be handled with care.

4. What size are the figurines?

Most of our figurines range between 6–12 cm (2.4–4.7 inches) depending on the design.
Exact measurements are listed in each product description.

5. Do you offer worldwide shipping?

Yes! We ship to many countries worldwide. Shipping times may vary depending on your location.

Estimated delivery times:

  • USA / Canada: 7–12 business days

  • Europe: 7–14 business days

  • Australia / Others: 10–15 business days

6. Can I send this as a gift?

Absolutely! 🎁
Our figurines make wonderful gifts for birthdays, holidays, or special occasions. Each item is carefully packaged to make the unboxing experience special.

7. What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will happily send a replacement or provide a refund.

8. Do you accept returns?

Yes. We accept returns within 14 days of delivery for unused items in original condition.
Please contact us first before sending the item back.

9. How long does it take to process an order?

Orders are usually processed within 1–3 business days before shipping.

10. How can I contact customer support?

You can reach us anytime via:

📧 Email: support@yourstore.com
We typically respond within 24 hours.